Responsible for facilitating a variety of performance-based learning events that may include, but are not limited to general associate, management, sales, clinical, technical and operations training. Training often focuses on more abstract, less concrete soft skills training meant to influence behavior and buy-in from others. Primary duties may include, but are not limited to: Facilitates learning events that are performance-based in nature. Delivers synchronous and asynchronous learning events using varied media in virtual and global environments. Employs rapid course development methodologies to quickly meet client needs. Exercises classroom management including learner performance and escalates issues to Performance Solution and client leadership when necessary. Measures, tracks and evaluates learner and client satisfaction. Thinks and acts globally and is aware of learning and cultural differences both domestically and globally that drive learner effectiveness. Keeps technical skills updated.
Requires BA/BS in related field; 3-5 years of clinical or healthcare training or education experience; or any combination of education and experience, which would provide an equivalent background. Four years of clinical experience and certification/license in the appropriate field required. Medicaid Managed care experience (Utilization Management or Case Management) is preferred. Ability to travel up to 25% domestically and/or internationally (may occur in 4-10 consecutive weeks) required. Previous international training experience required for Performance Solutions Operations and Clinical Training Specialists. Previous experience in nursing informatics, or as a SuperUser in a healthcare environmnent is helpful.
Current unrestricted LPN or RN license from applicable state required.
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